What our Customers say...

Water Damage Testimonials

Mark and Ray were amazing! Mark came out on a Saturday evening, even when he couldn’t get ahold of me (due to insurance sending them the wrong phone number.) Mark and Ray both have kept in touch throughout the process of getting my home dried out and taken care of and were able to put a smile on my face while I felt like my life was falling apart (quite literally in terms of my home and water damage.) They were prompt and transparent with all the work needing to be done and how to go about it. I would definitely recommend them as your go to guys! They really have helped during an extremely tough time. Thanks guys! Pick them if you want the best.

Mark and Rey were very professional, ethical, respectful and kind. I'm glad these two men were the ones to do the work my home needed. I felt very comfortable with them being in my home as well as with their level of knowledge. My dog liked them, too, so that's what really matters??

Phenomenal service. Mark, Phillip, and Rey did an amazing job. Would highly recommend. They went above and beyond. From start to finish I was impressed with the service.

I never thought I would be put at ease following unexpected water damage, but this company proved me wrong. Mike arrived promptly, offered to have his team take care of moving the rest of my stuff and explained the process thoroughly. Each of the staff members that I interacted with was extremely professional and I knew my things would be taken care of. They stopped to check on the equipment over weekend hours and Phillip communicated very well. I highly recommend others use SERVPRO for any home restoration or upkeep.

I had water damage on two floors of my home and they immediately started cleaning/drying my house. John, Mark, and Ray alleviated any concerns throughout the water mitigation process.

After a pinhole leak in some copper piping, Mark and Ray came over and assessed the wet areas with good detail and answered all of my questions. They didn't try to upsell anything, were very helpful and personable. Thanks guys!

Ray, Mark and Phillip were always on time, answered all of our questions and were super helpful and professional. Could not have had a better experience during such a stressful time! Thank you all so much!!

Austin Allan And Phillip were very professional and hard working. They answered all my questions and I was very pleased at the results of their remediation.. Thanks guys.

John got out to review our water damage ASAP and got Mark and Ray to come take care of the rest, with no hassle to me. Great guys to work worth, definitely recommend in a time of need!

My team was amazing! I highly recommend Austin Dean, John Countryman, Philip and Alan. They all kept me informed and eased my frazzled nerves through this experience. All VERY PROFESSIONAL!!

Mark, Ray and John were great to work with and very professional!

Austin & Allen did an outstanding job helping me when I had a pipe burst in my basement. They arrived quickly, explained everything thoroughly and removed the damaged flooring and drywall in the affected rooms. SERVPRO then monitored all week to make sure everything was dry and ready for reconstruction.

Mike, John, and the entire team that came out was incredibly helpful, professional, and informative.  I would HIGHLY recommend to anyone

None at this time. John, Mark, and Mark did a great job

Was nice to be able to contact SERVPRO especially when location for us and distance for us depended on a lot of phone conversations..so thank you and thank you too Heidi!

John was professional and took care of all our needs after the flood

I was very pleased with the office staff and field staff's performance and courtesy.  The questionnaire did not load properly

Thanks for the excellent Services.  We want to especially Thanks to John Countryman.  John's expertise and professionalism was the main reason we chose SERVPRO.  We are very happy with the services.

Highly recommend! 

Team did a phenomenal job overall.  Great team professionalism. 

Mike kept me informed of the cleaning/drying process during the work.

I have no recommendations. Everything was very good and John (I think that was his name) our technician was excellent!

John did an excellent job keeping in contact and letting us know what was going on and when to expect the team

None so far. We've been using SERVPRO for a couple of years now, and they have been great.

The team from SERVPROs arrived within 3 hours of 1st contact. Mike and his colleague arrived, quickly surveyed the extent of the damage, went over the services offered by SERVPROs, asked if we had any questions and got right to work removing the water from our basement. I appreciated their attention to detail,including corner guards within the interior of our home to protect from the hoses. I had regular updates from Mike, carefully explaining what they had completed, and the work yet to be completed. Mike was honest about what they were finding and pointed out the damages they found, and important information to share w/insurance

Good job, no changes needed

They did an outstanding job,  Great Service

Fantastic service. They were prompt, efficient , and personable to deal with. thoroughly satisfied with an excellent water damage mitigation job. I would always want to use SERVPRO.

Our basement was flooded early Friday evening July 2. Marc and his crew came out and worked late in the night and all day on Saturday (Holiday Weekend). Their respectfulness for us and caring and professionalism in doing their work was amazing. They made a most difficult time much better in how they went about their business.

Marc Woolman was awesome to work with and I am very satisfied.

Wonderful customer service. Very friendly and informative. Recommend highly.

Wonderful customer service. Very friendly and informative. Recommend highly.

They were very accommodating and professional. I was very impressed by their willingness to answer questions and help us with our hesitations. Marc was amazing and made sure we knew what was going on and he called to make sure the time worked for coming by, he also was very kind in helping us out over a holiday weekend, thank you so much.

The crew was very professional and a fun group. It made this project tolerable and helped get through the stress of it.

Really appreciate the prompt and professional service. Made a tough time a lot easier.

They were awesome.

We really appreciated how nicely they took out our cupboards. We will easily be able to put them back.

SERVPRO has been very attentive and helpful

Marc was extremely professional and answered all my questions in a timely manner.

Very helpful and consistent communication so we understood the process.

Very informative and helpful through the chaos we had in our home

Excellent service, very attentive to the details. Great communication.

SERVPRO was awesome! Thank you so much Marc.

"They were fantastic!"

Very happy with response. Couldn't have done better

"Thanks for all your hard work, you guys are great!"

"Easy to work with, very efficient. Thank you!"

They were very friendly and explained the process each day.  Thanks for your service and care of my home. 

They did a great job! I would use SERVPRO again. 

Very professional and very friendly. Thank you.

Excellent customer service, informed us all the way, very approachable. 

Great service.

"Fantastic service."

"I appreciated that John and Rodney allowed me to continue with my questions the first day on site. They did not rush or dismiss me; very professional."

"Understanding and flexible considering my in home daycare schedules. Very friendly."

"We really appreciate how quickly the company got somebody to the house to review the damage. The staff was great at explaining the extent of the damage, repairs and action plan in general and kept us informed about the progress on repairs at all times.  The service was great."

"They always called before coming and arrived when they said they would--professional, responsive and courteous."

"Thanks for the fast service when you were very busy with a lot of calls for water issues. You are welcome to use me for a reference for new customers."

Marc and his team did a terrific job.  They were kind, professional and communicated with me daily throughout the clean up process at our home.

I was very happy with SERVPRO of Rochester.  I would definitely recommend them.

Great work!!

We were impressed with the prompt response to our request for mitigation services. We were also thoroughly pleased with the onsite personnel. They were professional and efficient. We would highly recommend SERVPRO of Rochester's mitigation services to family and friends.