What our Customers say...

Water Damage Testimonials

Our basement was flooded early Friday evening July 2. Marc and his crew came out and worked late in the night and all day on Saturday (Holiday Weekend). Their respectfulness for us and caring and professionalism in doing their work was amazing. They made a most difficult time much better in how they went about their business.

Marc Woolman was awesome to work with and I am very satisfied.

Wonderful customer service. Very friendly and informative. Recommend highly.

Wonderful customer service. Very friendly and informative. Recommend highly.

They were very accommodating and professional. I was very impressed by their willingness to answer questions and help us with our hesitations. Marc was amazing and made sure we knew what was going on and he called to make sure the time worked for coming by, he also was very kind in helping us out over a holiday weekend, thank you so much.

The crew was very professional and a fun group. It made this project tolerable and helped get through the stress of it.

Really appreciate the prompt and professional service. Made a tough time a lot easier.

They were awesome.

We really appreciated how nicely they took out our cupboards. We will easily be able to put them back.

SERVPRO has been very attentive and helpful

Marc was extremely professional and answered all my questions in a timely manner.

Very helpful and consistent communication so we understood the process.

Very informative and helpful through the chaos we had in our home

Excellent service, very attentive to the details. Great communication.

SERVPRO was awesome! Thank you so much Marc.

"They were fantastic!"

Very happy with response. Couldn't have done better

"Thanks for all your hard work, you guys are great!"

"Easy to work with, very efficient. Thank you!"

They were very friendly and explained the process each day.  Thanks for your service and care of my home. 

They did a great job! I would use SERVPRO again. 

Very professional and very friendly. Thank you.

Excellent customer service, informed us all the way, very approachable. 

Great service.

"Fantastic service."

"I appreciated that John and Rodney allowed me to continue with my questions the first day on site. They did not rush or dismiss me; very professional."

"Understanding and flexible considering my in home daycare schedules. Very friendly."

"We really appreciate how quickly the company got somebody to the house to review the damage. The staff was great at explaining the extent of the damage, repairs and action plan in general and kept us informed about the progress on repairs at all times.  The service was great."

"They always called before coming and arrived when they said they would--professional, responsive and courteous."

"Thanks for the fast service when you were very busy with a lot of calls for water issues. You are welcome to use me for a reference for new customers."

Marc and his team did a terrific job.  They were kind, professional and communicated with me daily throughout the clean up process at our home.

I was very happy with SERVPRO of Rochester.  I would definitely recommend them.

Great work!!

We were impressed with the prompt response to our request for mitigation services. We were also thoroughly pleased with the onsite personnel. They were professional and efficient. We would highly recommend SERVPRO of Rochester's mitigation services to family and friends.