What our Customers say...


They did a great job! I would use SERVPRO again. 

Very professional and very friendly. Thank you.

Excellent customer service, informed us all the way, very approachable. 

Very fast to help clean and great customer service. Thanks.

They did a great job.

Fantastic job. The workers were very professional and courteous. I can't say enough good things about the workers and the company at our time of need.

Highly professional and very kind would very much recommend them.

Great service.

Under less than positive conditions, everyone was efficient and respectful of us and our home. Thank you.

Great work. Friendly staff.  Got the job done and explained the updates thoroughly.

Very professional-excellent follow through.

Very kind and professional. Easy to approach to ask questions. Knowledgeable.

Very kind and polite.  Thank you.

Great service all the way around that was reassuring in a difficult time, highly recommend the company.

They always called before coming and arrived when they said they would-professional, responsive and courteous.

Props to Marc and his team.  Thank you!

The company was fabulous. Thank you so much for all the help!

These lads made a stressful situation as easy as they could.

Marc was easy to work with and even took pictures to send me when I asked. 

Marc was fantastic to work with and definitely made a difficult situation easier for our family.

We were very pleased with the prompt service we received.  Definitely would refer to family and friends.

Marc and Stephanie were kind, helpful and patient during a very trying time.  The workers were hard workers and always pleasant. 

"Fantastic service."

"I appreciated that John and Rodney allowed me to continue with my questions the first day on site. They did not rush or dismiss me; very professional."

"Understanding and flexible considering my in home daycare schedules. Very friendly."

"We really appreciate how quickly the company got somebody to the house to review the damage. The staff was great at explaining the extent of the damage, repairs and action plan in general and kept us informed about the progress on repairs at all times.  The service was great."

"They always called before coming and arrived when they said they would--professional, responsive and courteous."

"Thanks for the fast service when you were very busy with a lot of calls for water issues. You are welcome to use me for a reference for new customers."

Marc and his team did a terrific job.  They were kind, professional and communicated with me daily throughout the clean up process at our home.

Overall Great Job!  Thanks for all your help.

I was very happy with SERVPRO of Rochester.  I would definitely recommend them.

Great work!!

"The crew was excellent. Very professional and courteous. Would highly recommend."

SERVPRO of Rochester cleaned our entire house carpets.  We were very satisfied with the work.  In fact, we had company over and they thought we put in new carpet. 

Thanks! Your guys were great! Appreciate all the good work!

Fantastic job done by all, all were hardworking and extremely courteous.  We would highly recommend them to anyone in need of this service.

We were impressed with the prompt response to our request for mitigation services. We were also thoroughly pleased with the onsite personnel. They were professional and efficient. We would highly recommend SERVPRO of Rochester's mitigation services to family and friends.