Recent Why SERVPRO Posts

Why Choose SERVPRO of Rochester for services?

10/23/2021 (Permalink)

You, as the customer, want to choose SERVPRO of Rochester for our services whether it's fire and water mitigation, mold, or bio-hazard. 

There are many, many reasons that you want to choose SERVPRO of Rochester when you find yourself and home in need of our services.

  • We work directly with your insurance agent and company. This means we use the insurance program pricing software.
  • Our bills go through a rigorous auditing process where other companies don't have this step and therefore can add items to their bills.
  • The owner of the local SERVPRO franchise is on each and every single job. 
  • We build relationships with our customers and genuinely care about helping people. 
  • SERVPRO of Rochester is a 24 hour a day, 7 days a week. 
  • IICRC certified technicians following the IICRC standards.
  • Our work is done as it's our own home. We take precautions with floor and corner protections, help with moving contents, and do our best each day.
  • Adhere to 2-4-7 rule. Reply within 2 hours, usually it's within 5-10 minutes. 4 hours on site from first contact and 7 hours working on your loss in your home. 
  • Require in-depth background checks on all employees from office to technicians to owners. 

SERVPRO of Rochester is here to help you in your time of need. 507-286-9170.

Why Choose SERVPRO of Rochester?

6/24/2021 (Permalink)

Why Choose SERVPRO of Rochester over our competitors?

  • proven franchise system
  • corporate agreements
  • work with insurance companies
  • training and continuing education
  • IICRC certification
  • in-depth background check 
  • try to do our best each and every job
  • communication with customer and adjuster
  • paperwork 
  1. Proven franchise system: Each franchise is individually owned. The franchisees enter into a rigorous training prior to ownership where we learn about the industry and SERVPRO way. There system is set-up to help each franchisee.
  2. Corporate SERVPRO has agreements with insurance companies that gives the customer a discount for using the SERVPRO franchise. Each insurance company is different and that is not something that individual SERVPRO franchises has any control over. 
  3. SERVPRO of Rochester works with the various insurance companies. We directly contact, are in communication with and bill the insurance company directly. 
  4. Each employee no matter their rank or position MUST participate in continuing education classes. SERVPRO has a multitude of training classes online for education or continuing education. Employees also annually attend classes at convention.
  5. Similiar to continuing education, IICRC certification is a must, it is required. IICRC water certification must be obtained by each employee no matter their role or rank in our franchise. 
  6. Background checks: It is imparative to our customers and required by certain insurance companies that ALL employees have a clear background check. 
  7. SERVPRO of Rochester tries to do best on each and every job. 
  8. Communication is key! We feel that clear communication is essential on each job. SERVPRO of Rochester communicates with the customer and adjuster. Many times the owner is meeting with customer and adjuster at the same time.
  9. Paperwork: There is paperwork that needs to be completed at the beginning and completion of each job. There are forms to sign and documents to read. At the end of the job, customers have more forms to sign and hopefully earn a 10 out of 10 on the Certificate of Satisfaction.

SERVPRO of Rochester would like your business. Please call us when you find yourself in a time of need from fire, water, toliet overflow, mold, or trauma clean-up. 365 days a year. Even holidays. 24 hours a day.

Many Reasons to Choose SERVPRO of Rochester

6/19/2021 (Permalink)

There are several options out there in the community when you find yourself faced with the task of finding a company to help you navigate through the process of a fire or water damage or trauma clean-up. 

SERVPRO of Rochester understands that when you are faced with the unknown and overwhelming feeling of having people come into your home and opening yourself up to the unknown. We understand. 

We pride ourself on being honest, open with communication, doing the right thing, respecting the wishes of each homeowner and having empathy for the dynamic situations we are called into help with. 

Each employee whether it's in the office, to the cleaners at the shop to the technicians and even owners are subject to a thorough background check at the local, state and federal level. We also run a driving record check on our employees. We do our best to ensure we have the best employees. 

As stated above about each employee being subject to background check, that also applies to the various levels of training, continuing education and IICRC certifications.  We want to make sure we are doing the best job for you in your home or place of business and holding to industry standards. 

SERVPRO of Rochester stands ready to serve you. We hold true to the beliefs that we are serving you in whatever you may need when you call us. No matter the need, question or concern call us or visit our website SERVPROrochester.com or 507-286-9170

Why Choose your locally owned SERVPRO of Rochester?

6/18/2021 (Permalink)

Why choose your locally owned SERVPRO of Rochester for your water or fire mitigation, trauma clean up, cleaning services or graffiti removal?

Simply put--SERVPRO of Rochester is the best choice!

Marc, the owner, is on each and every job from beginning to end working directly with the homeowner and adjuster making sure everyone is kept in the loop and aware of the progress on the job.

Marc holds IICRC certifications in Water Restoration, Applied Structural Drying and Fire and Soot. These are industry standards that all insurance companies go by. Have full confidence that when you call SERVPRO of Rochester that Marc has the certification and experience to know what to do on each job. 

John, our crew chief, has experience in the industry working for another restoration company before joining SERVPRO of Rochester in 2016. 

John has IICRC certifications in Water Restoration and Applied Structural Drying. 

We also have Water Technicians that have IICRC water certification. 

Not only do we have certification, experience but hold high standards for clean background checks and driving records. 

We stand ready to serve you in any need you may have. 

SERVPROrochester.com or 507-286-9170. 

24 hours a day. 365 days a year. 

Why Choose the local SERVPRO of Rochester?

6/18/2021 (Permalink)

Why choose SERVPRO of Rochester, MN to help you in your time of need when you find yourself with a flooded basement, smoke and soot damaged home, dealing with a death or other medical issues that need professional cleaning?

The response is because we are well trained, IICRC certified, take continuing education classes, have experience, are always available no matter the time or day!

There's another reason why you should choose us:

SERVPRO of Rochester adheres to the 1-4-8 policy.

This 1-4-8 is a response policy to our customers, adjusters, property owners, managers, or anyone that calls for potential services. 

What does 1-4-8 stand for?

1=one hour. SERVPRO of Rochester will make contact within one hour of the call being made to our office.

4=4 hours. SERVPRO of Rochester will make every effort to be at the site of loss within the four hours. Now, this is not always possible due to customer schedules, preferences or other factors. 

8=8 hours. SERVPRO of Rochester will communicate what needs to be done in order to complete the job to IICRC standards with the appropriate people.

Call SERVPRO of Rochester. We are ready to serve you.

Why Choose SERVPRO of Rochester?

1/22/2021 (Permalink)

SERVPRO of Rochester is a locally owned business who strive for quality and building relationships with customers in our community.  When you choose our company, you will get personalized service and received communication throughout the process.  SERVPRO of Rochester strives for quality over quantity. 

Marc, the owner, John, the crew chief, all our technicians, office manager and secretary are all IICRC certified in water. Marc is also IICRC certified in fire, smoke and soot and Applied Structural Drying.  What does this mean? This means that IICRC classes have been taken, studying has been done and tests passed so that we know and follow industry standards on drying. 

SERVPRO of Rochester stands ready to serve you 24 hours a day, 7 days a week, even on holidays! We can help you with water mitigation after sewer back-ups, broken pipes, flooding, a home or garage fire, soot and smoke damage, trauma clean-up, graffiti and mold mitigation. 

Choose SERVPRO of Rochester

12/2/2020 (Permalink)

Why choose SERVPRO of Rochester?

  • Always available: 24 hours a day, 7 days a week. Even on holidays!
  • Communication is key and vital for each job, we keep the customer and adjuster informed each step in the mitigation process
  • Direct billing to your insurance company
  • Each employee is industry trained and certified according to IICRC standards
  • Owner is on site of each job and working with all involved 
  • Variety of services: trauma clean-up, graffiti vandalism, mold, general cleaning, sewer back-up, flooded basements, any water damage, cleaning up after a fire, removing damaged materials, fire and water mitigation
  • Require each employee to have extensive background check and driving record

We strive to build relationships with people and want to do the best we can on each job.

SERVPRO of Rochester hopes that we can earn your business. 

Why Choose SERVPRO of Rochester?

11/16/2020 (Permalink)

Why choose SERVPRO of Rochester?

  • Always available: 24 hours a day, 7 days a week. Even on holidays!
  • Communication is key and vital for each job, we keep the customer and adjuster informed each step in the mitigation process
  • Direct billing to your insurance company
  • Each employee is industry trained and certified according to IICRC standards
  • Owner is on site of each job and working with all involved 
  • Variety of services: trauma clean-up, graffiti vandalism, mold, general cleaning, sewer back-up, flooded basements, any water damage, cleaning up after a fire, removing damaged materials, fire and water mitigation
  • Require each employee to have extensive background check and driving record

SERVPRO of Rochester hopes that we can earn your business. 

SERVPRO of Rochester cares

10/23/2020 (Permalink)

SERVPRO of Rochester understands your needs after water damages or destroys parts of your home. We understand after you have had fire damage. The loss of a family member unexpectedly will numb you. Feeling violated after you find graffitti on your building or property.  

SERVPRO of Rochester is here to help you.  We will walk through the process of your loss with you. From your first call to our office to our technicians arriving at your home to starting the mitigation process, we are here to help you. Each step of the way we do our best to keep you informed of the process and steps to your job.

SERVPRO of Rochester works directly with your insurance company and adjuster assigned to your claim. You are given personal service. Marc, the owner personally is at each job, communicates with the customer and insurance company throughout the job. We care about you.

Customer's Praises for SERVPRO of Rochester

6/30/2020 (Permalink)

We at SERVPRO of Rochester strive to do the best on every job and treat the customer as though you are our family. We have received many calls from a potential customer that ask for our mitigation services and that they have been referred by a friend. This means so much to us! Each referral from a satisfied customer is the best compliment to us! Thank-you to our customers, adjusters and agents!

Here are a just a few of the recent notes that we have received either upon payment, a note in the mail or via social media. 

From Chuck S. "Imagine a full port-a-potty that exploded in your bathroom, then was left for years! SERVPRO came in full hazardous material suits and their strong cleaning supplies and cleaned the room from top to bottom. The chemicals cut through the odor and stains...simply amazing!" 

Kim W. "Marc was fantastic to work with and definitely made a difficult situation easier for my family!"

Austin "SERVPRO of Rochester did a fantastic job in a very quick manner. I would highly recommend. Marc and his guys did a great job. I appreciate Marc communicating with me at each step of the job."

If SERVPRO of Rochester can serve you in your time of need, we would like to help you!

SERVPRO of Rochester Trained and Certified to Industry Standards

6/15/2020 (Permalink)

When you call SERVPRO of Rochester you can have peace knowing that we have the training, certification and experience to confidently mitigate your job. 

Each employee participates in a Hero Training online through SERVPRO corporate.  Then, the employee will attend IICRC certification class in water. IICRC stands for Institute of Inspection Cleaning and Restoration Certification. The class is 20 hours in classroom and then at the end will take an IICRC water test for technicians. 

When you call SERVPRO of Rochester our office manager, owner, secretary and technicians are IICRC certified. 

Marc, the owner is IICRC certified in ASD (Applied Structural Drying) and WRT (Water Damage Restoration Technician). In the next two weeks, he will be taking the FSRT to get Fire and Smoke Damage Restoration Technician Certification!

SERVPRO of Rochester's Remarkable Employees

6/10/2020 (Permalink)

SERVPRO of Rochester has some very high standards for their employees. The SERVPRO corporation has requirements of their franchises.

One of the requirements for franchise owners is to hire upstanding employees. The corporate SERVPRO has agreements with insurance companies. 

When hiring employees, the franchises need to have a thorough background check.  We, SERVPRO of Rochester, corporate and insurance companies, want to hire people that have clean backgrounds. What does that entail? Upon hire potential employees fill out paperwork for a complete state and federal background search as well as his or her driving record. We only hire people that have "clean" backgrounds. 

When you call SERVPRO of Rochester you can have peace knowing that we have taken the time and care to make sure that good quality people are coming into your home. 

Active Military and Veteran's Day

11/11/2019 (Permalink)

SERVPRO of Rochester gives our deepest gratitude to all those brave men and women who have served and currently serve the United States of America. The sacrifice is enormous that these military do each and every day to protect each one of us. 

Currently, The Council of Affairs lists the active military men and women at 2.2 million in the United States compromised of all five branches.  The Five Branches are: Army, Navy, Air Force, Marines and Coast Guard. 

At SERVPRO of Rochester, since we bought the franchise two years ago, we have employed several who have served or currently serve in the United States Armed Forces.  We are proud to employ those who serve our country. 

Please take a few moments to pray for all those who serve and have served our country. 

Why Choose SERVPRO of Rochester

10/28/2019 (Permalink)

I am proud to say there are many reasons to choose SERVPRO of Rochester!

1) Certified employees: Each employee we have has WTR IICRC certification.  This means we abide and follow IICRC standards on each job.

2) Quality: We do quality work.

3) Insurance: We work with insurance companies from beginning to end of each project. Insurance companies have their own pricing software that we use.  Insurance companies want to get the best price for their customers.  

4) Documentation: All work performed is documented each day with photos, moisture meter readings of affected areas. All documentation is provided to customers and insurance companies.

5) Communication: We communicate with customers and adjusters throughout the process in your project.

We strive each and every day to serve and help our customers in their time of need.

SERVPRO of Rochester and Industry Standards

6/17/2019 (Permalink)

Before becoming a SERVPRO of Rochester franchise owner, I didn't understand the depth of the industry & SERVPRO standards and certifications. Before purchasing the franchise, Marc and I, attended new owner classes at SERVPRO corporate in Gallatin, Tennessee. We lived there in a hotel in Gallatin for three weeks. 

During that time, we learned the history of SERVPRO, and what feels like everything about SERVPRO. We attended on site IICRC WRT class for a good portion of a week and took the exam to obtain certification as IICRC WRT.  We worked at corporate where they have a small home that was flooded by water.  We worked to extract the water and follow the correct process and IICRC guidelines. 

Also, SERVPRO corporate has a fire house that has smoke and soot in it and we had to complete the job from beginning to end as we would in the field.

We attended a mold class where Dr. Mold taught us all about mold! Very interesting! I haven't look at peanut butter or ketsup the same since the class!

SERVPRO has extensive training unlike any other fire & water restoration corporation in the industry!

SERVPRO of Rochester Uses Professional Cleaning Products

6/11/2019 (Permalink)

Recently SERVPRO of Rochester had the opportunity to clean an apartment where the tenant had lived for over three years.  The tenant was a smoker and I had never had gone out on one of these cleanings although our Production Technicians do this often. I was surprised that every surface in this apartment was dark yellow/ brown. We could see the nicotine everywhere on the ceiling, inside and outside the cabinet, bathroom, doors...all over! SERVPRO has AWESOME cleaning products that SERVPRO of Rochester purchases every month to use on jobs. I cleaned the bathroom and the nicotine and stains came off!  It was so gratifying to see at the end of the day how all the areas changed over the day from our hard work and SERVPRO cleaning products.  The client was happy with our work and we look forward to more work from them.