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Fire & Water - Cleanup & Restoration

Archived Blog Posts

Preparing for Storms Part IV

6/24/2021 (Permalink)

SERVPRO of Rochester strongly recommends homeowners, renters, business owners, and property managers to make sure you check the insurance policy annually. 

The importance of reviewing your insurance each year is invaluable, so when you find yourself faced with a water, fire, or storm damage to your home or place of business you know what is covered by your policy. 

What should you do if you find yourself with a storm damage in your home?

  1. Try to identify the source of the loss. What does the source mean? It means how did the damage to your home start? Many times the cause of loss is a broken pipe, refrigerator water line or toliet overflow. Your insurance company will need this information. 
  2. Call SERVPRO of Rochester 507-286-9170. We are always here to help. 24 hours a day, 365 days a year. 
  3. If water is coming into your home, if you can move the contents, the "stuff" out of the area to a different area. Many people move contents to the garage. Do NOT throw anything away. 
  4. Make piles or areas separate. One keep. One dispose pile. You will need to take pictures and write an itemized specific list of any contents that have been destroyed.

We will do our best to be out to your home as soon as possible and help you in your time of need. 

Commercial Jobs in Southeastern Minnesota

6/24/2021 (Permalink)

What is the difference between commercial and residential buildings? 

A commercial building is considered to be a place where business is conducted OR there is more than one place of residence. 

A residential building is considered one, single dwelling. 

Commercial buildings are considererd: churches, schools, hospitals, hotels, warehouses, stores, office buildings, airports, restaurants, senior living facilities and more!

As a commercial business owner, you understand the most important asset you have is the building! SERVPRO of Rochester recommends since the building is literally everything, that you take some precautionary steps to help lessen your chances of incurring a water or fire damage. 

Here are some interesting statistics on the cause of fires in commercial buildings from Koorsen Fire & Security website. 

  • 57% of restaurant fires start in the kitchen.
  • 30% of church fires start in the kitchen and offices come in right behind at 29%. 
  • 22% of store fires start because of electrial issues. 
  • 18% of warehouse fires are from faulty electrical. 

So, how are these statistics helpful to commercial owners? 

Here are a few tips that SERVPRO of Rochester hopes that you find helpful.

  1. Check to ensure your indoor sprinkler system undergoes an annual inspection.
  2. Check all smoke alarms to ensure they are working and this is also a good time to change the batteries. 
  3. Have someone check to make sure all electrical appliances are turned off when leaving. Unplug them if you feel extra safe.
  4. Check your water heater.  Water heaters can hold 40-120 gallons of water. 
  5. Fix a leaky faucet. Statistics show that at a rate of one drip per each second in a month that can add up to 250 gallons. Catching this early will help save money on water bills and may help you avoid a water damage. 

These five stephs can help you lessen your chances of a water or fire damage in your home. 

We work with all insurance companies. SERVPRO of Rochester stands ready to help you 365 days a year, 24 hours a day. 

Why Choose SERVPRO of Rochester?

6/24/2021 (Permalink)

Why Choose SERVPRO of Rochester over our competitors?

  • proven franchise system
  • corporate agreements
  • work with insurance companies
  • training and continuing education
  • IICRC certification
  • in-depth background check 
  • try to do our best each and every job
  • communication with customer and adjuster
  • paperwork 
  1. Proven franchise system: Each franchise is individually owned. The franchisees enter into a rigorous training prior to ownership where we learn about the industry and SERVPRO way. There system is set-up to help each franchisee.
  2. Corporate SERVPRO has agreements with insurance companies that gives the customer a discount for using the SERVPRO franchise. Each insurance company is different and that is not something that individual SERVPRO franchises has any control over. 
  3. SERVPRO of Rochester works with the various insurance companies. We directly contact, are in communication with and bill the insurance company directly. 
  4. Each employee no matter their rank or position MUST participate in continuing education classes. SERVPRO has a multitude of training classes online for education or continuing education. Employees also annually attend classes at convention.
  5. Similiar to continuing education, IICRC certification is a must, it is required. IICRC water certification must be obtained by each employee no matter their role or rank in our franchise. 
  6. Background checks: It is imparative to our customers and required by certain insurance companies that ALL employees have a clear background check. 
  7. SERVPRO of Rochester tries to do best on each and every job. 
  8. Communication is key! We feel that clear communication is essential on each job. SERVPRO of Rochester communicates with the customer and adjuster. Many times the owner is meeting with customer and adjuster at the same time.
  9. Paperwork: There is paperwork that needs to be completed at the beginning and completion of each job. There are forms to sign and documents to read. At the end of the job, customers have more forms to sign and hopefully earn a 10 out of 10 on the Certificate of Satisfaction.

SERVPRO of Rochester would like your business. Please call us when you find yourself in a time of need from fire, water, toliet overflow, mold, or trauma clean-up. 365 days a year. Even holidays. 24 hours a day.

Preparing for Storms Part II

6/22/2021 (Permalink)

Have you ever counted from when you see lightning and then hear the thunder? I remember counting the seconds from when I first saw lightning and then I listened intently for the thunder, counting the entire time. 

Lightning is a serious part of storms that we all need to take seriously. 

The Weather Channel estimates that here in Southeastern Minnesota that we are at risk for 30-50 days during the year of severe storms and lightning. 

So, we are going to experience lightning and storms here in MN and the best thing you can do is to be prepared!

What should you do if you find yourself with a storm?

  1. When you see the sky getting dark and/or lightning, see shelter immediately!
  2. Shelter means inside, not outside under a tree.
  3. You should avoid water and anything to do with water: shower, bath, and washing dishes.
  4. Avoid using any electrical appliance as lightning can travel through these items.
  5. Wait for 30 minutes after the last lightning strike or thunder to go outside.

The Weather Service had some amazing facts about lightning that we want to share with you.

  • Lightning can reach the temperature of 50,000 degrees Fareinheit which is about 5 times the temperature of the surface of the Sun!
  • At any moment on Earth there are on average 1,800 strikes
  • The average lightning strike can light a 100 watt lightbulb for 3 months! Incredible, right?

Lightning should be taken seriously. SERVPRO of Rochester wants you to be safe during these storms.

SERVPRO of Rochester also serves Commercial Job in SE MN

6/21/2021 (Permalink)

Did you know that SERVPRO of Rochester not only serves homeowners, but also commercial jobs in Rochester and the surrounding communities such as Byron, Stewartville, Oronoco, Pine Island, Eyota, Plainview and many more? 

Commercial businesses also suffer water and fire damages. 

SERVPRO of Rochester has been called on to help mitigate schools that had dumpster fires, graffiti, to hotels and assisted living centers having a water pipe break. The burst pipe in areas that have multiple rooms and or floors can create thousands of dollars of damage very quickly. 

There are things that commercial business owners, managers, and tenants can do to help lessen their chances of having to deal with a water damage or fire damage. 

Here are some tips:

  • Make sure anything that is plugged in doesn't have frayed cords and is plugged in to the wall completely.
  • Have your sprinkler system inspected annually or as required to code.
  • Check the smoke detectors at least once a year to make sure the batteries are functioning, check to see if replacement of batteries is needed. 
  • Check the water heater to make sure there aren't any leaks in the surrounding area.

Hopefully, these tips help you. We are here to help you or answer any questions in your time of need. 



Preparing for Storms Part I

6/21/2021 (Permalink)

SERVPRO of Rochester recommends that you take some time to prepare your home and family for the upcoming summer storm season.

Here in Minnesota, we are in the peak months of tornado season. The Minnesota Department of Natural Resources website states that June through August is the time that Minnesota can expect tornadoes. The earliest tornado Minnesota has experienced was on March 6, 2017 and the latest in the year was on November 16, 1931. 

No-one wants to go through the experience of a tornado, but it's better to be prepared than be caught off guard. 

Keep an eye to the sky. This is a popular expression, but one that is true. Watch the sky. If the weather is nice and hot then suddenly turns black in the sky. Get home.  Sirens will go off if there is a tornado warning.

Some things for you to think about and talk to your family about: 

  • What is the plan if there is a tornado?
  • Where will everyone meet? 
  • Do you have a weather radio that is battery opeated?
  • Do you have something sturdy to pull over your body in case the area above you is torn off? Many recommend using a mattress to pull over you for protection from flying debris.
  • Do you have a flashlight with working batteries?

We want to help you in your time of crisis. SERVPRO of Rochester is here to help you.

Many Reasons to Choose SERVPRO of Rochester

6/19/2021 (Permalink)

There are several options out there in the community when you find yourself faced with the task of finding a company to help you navigate through the process of a fire or water damage or trauma clean-up. 

SERVPRO of Rochester understands that when you are faced with the unknown and overwhelming feeling of having people come into your home and opening yourself up to the unknown. We understand. 

We pride ourself on being honest, open with communication, doing the right thing, respecting the wishes of each homeowner and having empathy for the dynamic situations we are called into help with. 

Each employee whether it's in the office, to the cleaners at the shop to the technicians and even owners are subject to a thorough background check at the local, state and federal level. We also run a driving record check on our employees. We do our best to ensure we have the best employees. 

As stated above about each employee being subject to background check, that also applies to the various levels of training, continuing education and IICRC certifications.  We want to make sure we are doing the best job for you in your home or place of business and holding to industry standards. 

SERVPRO of Rochester stands ready to serve you. We hold true to the beliefs that we are serving you in whatever you may need when you call us. No matter the need, question or concern call us or visit our website SERVPROrochester.com or 507-286-9170

Commercials Businesses in Southeastern Minnesota

6/19/2021 (Permalink)

Commercial businesses experience water damages just like many of our homes. 

The website ipropertymanagement said that in commercial businesses the water softner is the culprit 72% of the time as the source of loss. The site also shares that commercial owners and or managers should check to see the age of their water softener. If the water softener is older than 12 years old, your chances of having a water damage just increased even more. 

Knowledge is power, right?

Here's some more tips to help you catch a water damage or water issue before it becomes catastrophic.

  • Check your monthly utility bill, specifically the water usage. Compare this months amount of water used to previous months. If the number has increased dramatically without the business intentionally increasing the amount of water, you may be dealing with a water issue. 
  • Look around all the edges in the lowest floor in the building. Are there cracks? Do you have water coming in? 
  • Look up! Is the ceiling discolored? Bubbled? Cracked? If so, you may be dealing with a water issue.
  • It's always good to inspect the walls, floors, and trim to check for moisture, bubbling, cracking, or discoloration.  

SERVPRO of Rochester has worked with many commercial customers in Rochester, Stewartville and Pine Island on water damages. 

Summer Storms in SE MN

6/18/2021 (Permalink)

In the last few days in Southeastern Minnesota we have finally received some much needed rainfall. However, it's been so dry it will take much more rain for this drought to begin to reverse. These storms brought some heavy rain, hail and strong winds. 

SERVPRO of Rochester has some recommendations to help you assess if your home has received damage. 

Heavy rain?

  • Check around your home for any cracks in your foundation to see if water can seep into your home that way. 
  • Check your basement or lowest level in your home for water. Many times heavy rains  cause flooding which then the water makes it into your home. Walk around on the carpet or flooring to see if you feel any water or feel squishyness on your feet. 
  • Check your gutters for any debris and make sure the gutters are pointed away from your home and foundation. 

Call SERVPRO of Rochester if you find water in your home. We are here to help. 507-286-9170 or SERVPROrochester.com

Why Choose your locally owned SERVPRO of Rochester?

6/18/2021 (Permalink)

Why choose your locally owned SERVPRO of Rochester for your water or fire mitigation, trauma clean up, cleaning services or graffiti removal?

Simply put--SERVPRO of Rochester is the best choice!

Marc, the owner, is on each and every job from beginning to end working directly with the homeowner and adjuster making sure everyone is kept in the loop and aware of the progress on the job.

Marc holds IICRC certifications in Water Restoration, Applied Structural Drying and Fire and Soot. These are industry standards that all insurance companies go by. Have full confidence that when you call SERVPRO of Rochester that Marc has the certification and experience to know what to do on each job. 

John, our crew chief, has experience in the industry working for another restoration company before joining SERVPRO of Rochester in 2016. 

John has IICRC certifications in Water Restoration and Applied Structural Drying. 

We also have Water Technicians that have IICRC water certification. 

Not only do we have certification, experience but hold high standards for clean background checks and driving records. 

We stand ready to serve you in any need you may have. 

SERVPROrochester.com or 507-286-9170. 

24 hours a day. 365 days a year. 

Water Damages in Rochester MN during a drought?

6/18/2021 (Permalink)

Before working in this industry, I had no idea how many water damages there are in a day, week, month and even year in Rochester, Minnesota.  And, to add to that, I thought that water damages only occurred when there was lots of rain. 


Here in Southeastern Minnesota we are in a drought, not quite severe drought yet. The weather forecasts don't look hopeful at the prospect of rain either. 

Do you think a homeowner can have a water damage when there is a drought such a time like this?    YES! You sure can have a water damage during a drought!

Some common water damage calls that SERVPRO of Rochester has received in the last few weeks: 

  • sink with water running left which cause sink to overflow and spread to surrounding flooring 
  • dishwasher line break
  • toliet that overflowed ran for quite a while which affected the walls, flooring and rooms below 

No-one knows or can plan for a water damage in your home but by being prepared is key. Know that SERVPRO of Rochester stands ready to help you in your time of need.

24 hours a day, 365 days a week.



What Commercial Service Does SERVPRO of Rochester offer?

6/18/2021 (Permalink)

First, SERVPRO of Rochester not services Rochester, but Byron, Kasson, Mantorville, Stewartville, Oronoco, Racine, Eyota, Hayfield, Elgin, Pine Island, Zumbrota, Grand Meadow, Spring Valley, and more!

SERVPRO of Rochester has a variety of commercial services available for customers. 

  • water and fire mitigation: SERVPRO of Rochester has worked in hotels, local stores, malls, warehouses, hair salons, senior living communities
  • trauma clean-up: hotels, cars, apartments, senior living communities
  • graffiti clean-up: stores, schools, apartments
  • carpet cleaning: locally owned stores, apartments, homes, large banquet halls

A business owner can't plan for a water, fire, graffiti or even trauma event happening in their place of business. However, planning is key!

Planning is very important so that if and when you find yourself in a difficult situation you know who to call.  Call SERVPRO of Rochester! 

We have experience, training to industry standards, working knowledge and relationships with insurance companies & adjusters. 

SERVPRO of Rochester.

SERVPROrochester.com or call 507-286-9170

Why Choose the local SERVPRO of Rochester?

6/18/2021 (Permalink)

Why choose SERVPRO of Rochester, MN to help you in your time of need when you find yourself with a flooded basement, smoke and soot damaged home, dealing with a death or other medical issues that need professional cleaning?

The response is because we are well trained, IICRC certified, take continuing education classes, have experience, are always available no matter the time or day!

There's another reason why you should choose us:

SERVPRO of Rochester adheres to the 1-4-8 policy.

This 1-4-8 is a response policy to our customers, adjusters, property owners, managers, or anyone that calls for potential services. 

What does 1-4-8 stand for?

1=one hour. SERVPRO of Rochester will make contact within one hour of the call being made to our office.

4=4 hours. SERVPRO of Rochester will make every effort to be at the site of loss within the four hours. Now, this is not always possible due to customer schedules, preferences or other factors. 

8=8 hours. SERVPRO of Rochester will communicate what needs to be done in order to complete the job to IICRC standards with the appropriate people.

Call SERVPRO of Rochester. We are ready to serve you.

Is It Really A Biohazard?

5/27/2021 (Permalink)

SERVPRO of Rochester has received inquiries from people that find themselves dealing with a biohazard that needs cleaning up. 

Some questions are: 

  • Isn't this just something I can use spray and clean up myself?
  • It really doesn't take anything special to clean up right?
  • Is it necessary to take all the precautions you are telling me you would take?

When you find yourself dealing with a biohazard, have confidence in calling SERVPRO of Rochester. We have mitigated these types of jobs frequently throughout the year.  There isn't a certain time of year, rather year round and anytime a biohazard can occur. 

What is a biohazard?

  • sewage backup in your home
  • human feces or fluids
  • blood 
  • death, suicide, homicide 
  • accident scenes, vehicles, homes
  • hoarding 

When you call SERVPRO of Rochester we protect you, the customer, as well as our employees. We take the proper precaution setting up a containment area, wearing PPE, disposing of fluids, tissue, etc. following the proper guidelines and laws in terms of disposal. 

At SERVPRO of Rochester we understand how fast your life can change and feel like things have turned upside down. We are here to help you during the time and through the process from beginning to end. Anytime of day or night. Holiday, weekend or weekday. Here to help. 

Fire Danger In Rochester MN

5/17/2021 (Permalink)

This winter and spring have been extremely dry in Southeast Minnesota.  The summer outlook doesn't look good in terms of getting out of the drought we are currently experiencing.

SERVPRO of Rochester wants to give you a few tips about taking care of your home and property during the current drought season. 

1. Water your flowers, shrubs, trees and lawn in the early morning or late evening. This will help the roots absorb the water more than if you water in the mid-day hours.

2. Make sure your gutters are free of leaves, twigs and other debris to avoid a spark from bonfire or firework catching fire and then starting the house on fire.  

3. Prune any overgrown branches over trees around your home. 

4. Make sure you have a fire extinguisher in your kitchen, near your outdoor grill and in the garage. Also, check the date on each fire extinguisher to make sure the dates are current. 

5. Hook up a hose, which is at least 50 feet in length,  to your homes outdoor water faucet. 

6. Make sure that you and your family have an emergency plan in case of fire or other reason where all occupants would need to flee the home.  Practice, practice, practice your plan!  The more you practice, the more natural it will be for everyone to remember in time of distress. 

SERVPRO of Rochester is here to help you in time of need. 24 hours a day, 7 days a week. Holidays too. 507-286-9170.

Spring Tips

5/1/2021 (Permalink)

SERVPRO of Rochester has a few tips to help you have your home ready for Spring. 

  • Check your gutters. Remove leaves, sticks and other debris.
  • Check your sump pump to ensure that it is working. 
  • Walk around the perimeter of your home to check if the dirt and or grass is sloped away from your home. 
  • Check your air conditioner.  Does it need to be cleaned out or serviced?
  • If possible check your roof to see if you had any damage from the winter or recent hail we experienced.
  • Change the batteries in your smoke detectors and then test each one. 

SERVPRO of Rochester specializes in fire and water mitigation, trauma clean-up, graffiti removal and mold mitigation. 

SERVPRO of Rochester stands ready to work with you in your time of need. We have IICRC technicians on call 24 hours a day, 7 days a week. Even holidays and weekends. 507-286-9170

March Storms in Rochester MN

2/28/2021 (Permalink)

Minnesota in March can be unpredictable with all different types of weather.  March is a month that many times we receive heavy snow and even rain within the same week.  

Now is the time to check that your sump pump is operating properly. 

Sump pump failure insurance coverage most often has limits. Check your policy now to see if you have adequate insurance coverage for a sump pump loss. 

Sump pumps failure happens for various reasons. We recommend that you contact your plumber to look over the sump pump to ensure it is working properly. 

When sump pumps fail often the entire basement is affected with water. This can result in having not only affected pad, carpet, hardwood flooring but also vanities, furniture and personal belongings.

If you experience a sump pump failure call SERVPRO of Rochester. 24 hours a day, 7 days a week, even holidays. 507-286-9170.

Rochester Commercial Jobs

2/7/2021 (Permalink)

No job is the same to SERVPRO of Rochester. Commercial jobs are unique in everything from scoping to source of loss to access for our equipment and technicians. 

Some of the commercials jobs SERVPRO of Rochester has worked on in Rochester and surrounding communities like Stewartville: 

*small and large hotels: ranging from a few affected rooms to many floors affected and we performed water mitigation, fire mitigation and  trauma clean-up

*apartment buildings: carpet cleaning, mold, water and trauma clean-up

*assisted living & nursing homes: general cleaning, water mitigation, trauma clean-up

*locally owned stores: carpet cleaning, water mitigation, fire mitigation, trauma clean-up

*high rise building: water mitigation and fire mitigation

Each person that you speak with or work with when you call SERVPRO of Rochester has been through IICRC training and are certified.

In addition to WRT, Water Damage Restoration Technician, Marc has his FSRT, Fire and Smoke Restoration Technician, and ASD, Applied Structural Drying . John, crew chief, has his WRT and ASD. 

You can trust SERVPRO of Rochester to have the knowledge to know what needs to be done to properly restore your affected materials and actively communicate with you throughout the process. 

Our technicians are available to help you any day, any time. Daytime, nighttime, weekends, holidays. We stand ready to serve you. 

Rochester Water Damage Hard Wood Floor Loss

2/1/2021 (Permalink)

Injectidry Floor Drying System The photo shows the Injectidry Floor Drying System on a Rochester home's hardwood flooring. SERVPRO of Rochester has professional equipment.

Hardwood floor is truly beautiful in homes but after a broken pipe, dishwater or toilet overflow customers can feel like their floor is ruined.

Our technicians have arrived at customer's homes where the hardwood floors are cupping with dark water lines at the ends and cracks in between boards. SERVPRO of Rochester has been successful in saving hardwood floors with extensive water damage by using an Injectidry Floor Drying System. 

This Injectidry Floor Drying system is incredible to witness the drying and restoration process from beginning to the end of the water mitigation.

There is a black panel that is placed directly on the hardwood floor and it creates a tight seal around the edges to help in the drying process. Our technicians then use a professional grade air mover and dehumidifier to connect these with the Injectidry Floor Drying System. When all this equipment is working together moisture is removed from the flooring and dried out to industry standards. 

Time is of the essence when dealing with hardwood flooring and the time the water damage happened. The longer the water sits on the floor increases the chances of the hardwood floor buckling. The sooner you contact SERVPRO of Rochester and we can get our Injectidry Floor Drying System the greater chances are that we can save your affected hardwood flooring. 

SERPVPRO of Rochester has technicians on call ready to help you in your time of need. Call us on weekdays, weekends, holidays, anytime.            507-286-9170.

Why Choose SERVPRO of Rochester?

1/22/2021 (Permalink)

SERVPRO of Rochester is a locally owned business who strive for quality and building relationships with customers in our community.  When you choose our company, you will get personalized service and received communication throughout the process.  SERVPRO of Rochester strives for quality over quantity. 

Marc, the owner, John, the crew chief, all our technicians, office manager and secretary are all IICRC certified in water. Marc is also IICRC certified in fire, smoke and soot and Applied Structural Drying.  What does this mean? This means that IICRC classes have been taken, studying has been done and tests passed so that we know and follow industry standards on drying. 

SERVPRO of Rochester stands ready to serve you 24 hours a day, 7 days a week, even on holidays! We can help you with water mitigation after sewer back-ups, broken pipes, flooding, a home or garage fire, soot and smoke damage, trauma clean-up, graffiti and mold mitigation. 

Winter Fire Safety Tips for Rochester Homeowners

1/19/2021 (Permalink)

Check the Batteries in Smoke Alarm SERVPRO of Rochester recommends checking the batteries in your smoke alarm and testing monthly.

Many of us are spending more time inside than outside because it's winter here in Minnesota and it's an extraordinary year of COVID-19.  SERVPRO of Rochester has been on several home and garage fires this past year. 

Here are a few fire prevention safety tips from the National Fire Protection Association. 

  • Never leave a candle unattended or in the reach of little ones.  Blow out the candle when leaving the room. 
  • Working from home and using a space heater? Make sure that the cord is intact and not fraying.  Recommended distance from any object is at least three feet. Make sure to turn off the heater or unplug it when leaving the room. 
  • Check your smoke detector to make sure it's working. If you hear that dreaded "chirp" noise, that means you need to replace the batteries. 

If you find yourself in need of our services from fire & water damage to trauma or mold clean-up, SERVPRO of Rochester is here to serve and work with you.

SERVPRO of Rochester Ice Dams

1/19/2021 (Permalink)

Ice Dam Damage to Home This photo shows how an ice dam can cause damage to your home.

Minnesota is known as the Land of 10,000 Lakes! According to the Minnesota Department of Natural Resources, there are 11,842 lakes that are 10 acres of more in size. Incredible! Many say Minnesota is God's country and I tend to agree!

In Minnesota we miss out on hurricanes and wild forest fires, but we definitely have some crazy weather. During this time in the year, almost halfway through winter, the temperature may dip down to 15 or 20 degrees below zero with a windchill of 35 degrees below zero. We may have a few weeks like that and then it may warm up in February to a few degrees above freezing. 

What does this do to homes? Many times when we have this bitterly cold weather and then warming, it can create havoc on your home. 

SERVPRO of Rochester has seen customers with ice dams which creates issues with the roof and attic. This can create some serious damage to the inside of your home too including the insulation, studs, sheetrock & walls. 

We are ready to help you during this time if you find you have an ice dam. Call SERVPRO of Rochester. 24 hours a day, 7 days a week.

Water Mitigation in Rochester

1/16/2021 (Permalink)

SERVPRO documentation This photo shows the cause of damage from a water mitigation job we recently were on.

A water damage to your home can happen at any time in any season here in Minnesota.  Yes, there are certain times in the year that ice dams occur in winter while flooding usually is in the spring and summer.

Burst and broken pipes inside a home or commercial building are unpredictable and can break at any time.  There's not anything you can do to prevent it. However, SERVPRO of Rochester has a few tips to prepare in case you are faced with a broken pipe or backed up drain. 

  • Put your valuables up on a shelf or on a pallet. You want to avoid storing things on the floor. 
  • If you do have a broken pipe, call SERVPRO of Rochester first, then your plumber. 
  • Once you have called us and we are on our way, start moving any items that are on the floor or may be in the path of water. 

Many people think that "it's only water and that your affected materials will dry." However, you need to know that if you don't call in a professional, SERVPRO of Rochester, you may make your home worse. How can you make it work by trying to fix it yourself? Homeowners have good intentions but not the correct moisture meters, industry knowledge, training and IICRC certification along with professional drying equipment. Fans and dehumidifers purchased at big box stores are NOT up to our quality. 

Call SERVPRO of Rochester if you face a broken or burst pipe, fire damage, or trauma clean-up. 

Our technicians stand by on call 24 hours a day, 7 days a week. We are here to serve and help you. 

Media Blasting After Fire in Chatfield

1/9/2021 (Permalink)

Before and After Media Blasting The photo shows on the left side was BEFORE the media blasting and the right side shows AFTER the media blasting.

SERVPRO of Rochester has worked with customers on several fire damages the past year. Some fires are considered minimal while others are extensive.

Recently, we worked with a customer that had a garage fire resulting in a total loss. However, the heavy smoke affected the home's attic.  

Media blasting is used for many different applications. There are different types of media that one can use: soda, dry ice, garnet and others. 

SERVPRO of Rochester is a fire, water, mold, graffiti mitigation and trauma clean-up company which uses media blasting.

Our technicians used soda blasting to remove heavy smoke from the wood framing. Incredible, right? We were able to remove all the smoke damage and odor. This process saved the home's roof and climate and the odor. The final step in the process is sealing the wood. 

There are photos of this process that show before and after as well as a video on our main webpage. 

SERVPRO of Rochester is here to serve you in your times of need. We are open 24 hours a day, 7 days a week. 

Choose SERVPRO of Rochester

12/2/2020 (Permalink)

Why choose SERVPRO of Rochester?

  • Always available: 24 hours a day, 7 days a week. Even on holidays!
  • Communication is key and vital for each job, we keep the customer and adjuster informed each step in the mitigation process
  • Direct billing to your insurance company
  • Each employee is industry trained and certified according to IICRC standards
  • Owner is on site of each job and working with all involved 
  • Variety of services: trauma clean-up, graffiti vandalism, mold, general cleaning, sewer back-up, flooded basements, any water damage, cleaning up after a fire, removing damaged materials, fire and water mitigation
  • Require each employee to have extensive background check and driving record

We strive to build relationships with people and want to do the best we can on each job.

SERVPRO of Rochester hopes that we can earn your business. 

Happy Thanksgiving Rochester and Surrounding Communities!

11/23/2020 (Permalink)

SERVPRO of Rochester wishes you a safe holiday as you celebrate Thanksgiving.  In this year of uncertainties and challenges, we have a few tips for you and your family as you cook and prepare. 

  • Always stay in the kitchen when you are cooking food
  • Check the oven to make sure it's empty before pre-heating
  • Keep children out of the kitchen and cooking area
  • Make sure knives are out of reach from children
  • Make sure the floor is clear of kid's or dog toys, and bags
  • If grilling outside, make sure grill or fryer is at least 10 feet away from your home
  • Candles are a nice touch, but don't light ahead of time. Don't leave unattended
  • Have a fire extinguisher in the kitchen working area

Thanksgiving is a peak day for home fires. Please stay safe. 

SERVPRO of Rochester. Here to help. 24 hours a day, 7 days a week. Even holidays.

Rochester Commercial Jobs

11/17/2020 (Permalink)

No job is too small or too large for SERVPRO of Rochester. We have been on commercial jobs that needed graffiti removed to a flooded warehouse full of goods and supplies. 

SERVPRO of Rochester has:

  • prompt service from the first call to on-site arrival time to starting the job
  • equipment necessary for any job
  • IICRC certified employees ready and standing by to help you
  • available 24 hours a day, 7 days a week, no matter if it's a weekday, weekend or holiday

No matter if the job is a water or fire mitigation, to mold, graffiti, COVID-19 or general cleaning, we stand ready and prepared to help in time of need. 

SERVPRO of Rochester looks forward to earning your business and trust. 

Why Choose SERVPRO of Rochester?

11/16/2020 (Permalink)

Why choose SERVPRO of Rochester?

  • Always available: 24 hours a day, 7 days a week. Even on holidays!
  • Communication is key and vital for each job, we keep the customer and adjuster informed each step in the mitigation process
  • Direct billing to your insurance company
  • Each employee is industry trained and certified according to IICRC standards
  • Owner is on site of each job and working with all involved 
  • Variety of services: trauma clean-up, graffiti vandalism, mold, general cleaning, sewer back-up, flooded basements, any water damage, cleaning up after a fire, removing damaged materials, fire and water mitigation
  • Require each employee to have extensive background check and driving record

SERVPRO of Rochester hopes that we can earn your business. 

SERVPRO of Rochester cares

10/23/2020 (Permalink)

SERVPRO of Rochester understands your needs after water damages or destroys parts of your home. We understand after you have had fire damage. The loss of a family member unexpectedly will numb you. Feeling violated after you find graffitti on your building or property.  

SERVPRO of Rochester is here to help you.  We will walk through the process of your loss with you. From your first call to our office to our technicians arriving at your home to starting the mitigation process, we are here to help you. Each step of the way we do our best to keep you informed of the process and steps to your job.

SERVPRO of Rochester works directly with your insurance company and adjuster assigned to your claim. You are given personal service. Marc, the owner personally is at each job, communicates with the customer and insurance company throughout the job. We care about you.

Rochester Commercial Businesses Prepare for Winter...A few tips

10/23/2020 (Permalink)

Minnesota is known for being cold, cold, cold. This year, the Farmer's Almanac is predicting another harsh winter in Minnesota.  

Even commercial businesses need to prepare their building for winter to decrease the chances of a water or fire loss. 

SERVPRO of Rochester has a few tips for you:

  1. Invest in having your HVAC system inspected to ensure it is running efficiently and well. 
  2. If there's an irrigation system, make sure that the system is winterized. 
  3. Check the perimeter and roof to make sure everything is in good condition. 
  4. Do you have fire extinguishers in each area? Do your employees know where the fire extinguisher is in case of a fire?

SERVPRO of Rochester is here to help and serve you in your time of need. 

Are There Water Damages During A Dry Season?

8/10/2020 (Permalink)

The spring and summer of 2019 was one that was insanely filled with day after day and night after night of torrential rains which resulted in flooding all across Southeastern Minnesota. As a result, storm systems and sewage systems backed up creating even more damage to homes that were already flooded. 

What is it like this spring and summer of 2020?  Here in Southeaster Minnesota, the weather has been warm, even hot at times, but very little rain.

Does this mean there aren't water issues for homeowners? NO.

SERVPRO of Rochester has been called to several overflowing toliets, broken pipes, faucets that were left running by accident. We continue to help customers during their time of need. 

As we enjoy the last month or so in summer.  Here are a few tips: 

*if you are grilling out or having a bonfire, keep a hose handy and make sure the water is turned on

*when cooking in the kitchen, keep a fire extinguisher nearby

*if you have new appliances, run the first cycle or two while you are at home 

Lastly, we hope that you are able to find some quiet time with family or friends. 

I Had Fire and Smoke Damage to my Rochester residence....Now What?

7/15/2020 (Permalink)

Customers have shared with SERVPRO of Rochester their feelings after sustained soot, smoke and fire damage. The words they describe are a feeling of an out of body experience, the disbelief that this happened to their home, anger and feelings of now what. 

SERVPRO of Rochester has been fortunate to help many customers mitigate their smoke and or fire damage. 

So what are you supposed to do if you find yourself in this position?

SERVPRO of Rochester recommends the following:

  • Contact your insurance agent. 
  • Call SERVPRO of Rochester 507-286-9170
    • We have the knowledge and expertise 
    • We have the necessary equipment
  • Don't throw anything away.
    • We inventory everything for you and send it to your insurance company.

When you experience a damage like this, you need to know that the process can be lengthy. However, we believe that doing a thorough job is better than simply rushing through things. 

IICRC Water Categories and Classes

7/10/2020 (Permalink)

When SERVPRO of Rochester's technicians arrive at a job after speaking with the customer, one of the next things we will do is to determine where the source of the damage is, what rooms and types of materials are affected. 

Determining the correct category and class of water is vitally important on each job. 

According to IICRC standards, there are 3 categories of water:

  • Category 1: no contamination
  • Category 2: significant contamination
  • Category 3: grossly contamination

According to IICRC standards, there are 4 classes of water: 

  • Class 1: the least amount of water absorption & absorption load

  • Class 2: this is significant amount of water absorption & absorption load

  • Class 3: this is greatest amount of water absorption & absorption load

  • Class 4: deeply held or bound water

Rochester Residents...Fourth of July Celebration Tips

7/2/2020 (Permalink)

Celebrating the Fourth of July creates such excitement for many of us! Everyone seems to celebrate differently from spending the time with family or friends to boating or grilling. However, one common part of the day we all do is to watch or light off fireworks. 

SERVPRO of Rochester wants to help you stay safe.

Here are a few fireworks safety facts and tips for you:


1. Sparklers' sparks are 1800-3000 degrees F. and can cause third degree burns.

2. Fireworks burn at 2000 degrees F. which is hotter than a blow torch. 

Tips to Stay Safe:

1. Keep a bucket full of water or hose nearby in case of fire.

2. Make sure children are closely supervised. 

3. Never place any body part over any part of a firework when trying to light. 

4. If a firework doesn't light, don't try to relight it.

5. When all fireworks are completed, don't put the burned pieces in plastic. Put in a bucket of water overnight. 

SERVPRO of Rochester hopes you have a safe Fourth of July!

Customer's Praises for SERVPRO of Rochester

6/30/2020 (Permalink)

We at SERVPRO of Rochester strive to do the best on every job and treat the customer as though you are our family. We have received many calls from a potential customer that ask for our mitigation services and that they have been referred by a friend. This means so much to us! Each referral from a satisfied customer is the best compliment to us! Thank-you to our customers, adjusters and agents!

Here are a just a few of the recent notes that we have received either upon payment, a note in the mail or via social media. 

From Chuck S. "Imagine a full port-a-potty that exploded in your bathroom, then was left for years! SERVPRO came in full hazardous material suits and their strong cleaning supplies and cleaned the room from top to bottom. The chemicals cut through the odor and stains...simply amazing!" 

Kim W. "Marc was fantastic to work with and definitely made a difficult situation easier for my family!"

Austin "SERVPRO of Rochester did a fantastic job in a very quick manner. I would highly recommend. Marc and his guys did a great job. I appreciate Marc communicating with me at each step of the job."

If SERVPRO of Rochester can serve you in your time of need, we would like to help you!

Summer Storms in Southern Minnesota

6/27/2020 (Permalink)

Do you remember what happened in Southern Minnesota one year ago this week?

You probably remember the month of June it rained and rained and rained which caused flooding on all sorts of levels creating havoc.

The weather forecast for this week one year later is much different. In SE MN we are expected to have temperatures in the nineties with humidity near tropical levels.  What does this sound like it would be a good recipe for? 

THUNDERSTORMS! and rain, wind and maybe hail.

I share this with you so you can be informed and prepared for some potentially strong storms.

Here are a few tips:

1. Check your gutters to make sure they are clean from leaves and other debris.

2. Make sure if you have an umbrella on your deck, take it down. 

3. Make sure chairs and chair cushions are secure. Push them back towards the house. 

4. Clear any tree branches or limbs that may be touching windows or parts of your home. 

SERVPRO of Rochester hopes that you stay safe during the stormy times. We are here to help you 24 hours a day, 7 days a week, even on holidays.

Preparing Your Rochester Home for Storms

6/27/2020 (Permalink)

Alexander Graham Bell's famous words: "Before anything else, preparation is the key to success."

SERVPRO of Rochester wants you to be safe and successful in times when the weather is turning the skies dark and overcast, the wind makes you feel like your siding may blow off and rain is pelting your windows. 

Preparation is key to success! The American Red Cross suggests that each home have a preparedness kit ready in case of storm, disaster or emergency. 

The Red Cross list suggests your kit contain:

*bottles of water


*flashlight with extra batteries

*snacks: animal crackers, candy bars, gatorade, etc. 

*cell phones with chargers

*extra cash

*games and activities if you have younger children


*two way radio

*weather radio with extra batteries

*extra set of keys

Other websites suggest to prepare your home by unplugging small electrical appliances, to fill your vehicles gas tank full of gasoline and to make sure you have 2 gallons of drinking water per person. 

If you find yourself with water in your basement, sewage coming into your home, dealing with the aftermath of a fire, trauma or graffiti, we want you to call us! 507-286-9170. 24/7, even holidays!

It's Officially Summer Rochester!

6/26/2020 (Permalink)

It is officially summer! There's nothing better than firing up the grill, putting some steaks or hamburgers on and the wonderful smells as it cooks. Many of us look forward to these fun summer traditions. 

The National Fire Protection Association reports that every 7 of 10 Americans own some type of grill whether it's a gas, charcoal or smoker grill. The months of May through August are when the most grill fires occur. So, we are currently in the months when most grilling fires occur. 

Gas grills account for 84% of grill fires, while charcoals accounts for 16%. 

A few tips for grilling to prevent fires: 

1. Clean the grill before putting food on. 29% of fires were caused by a grill that hadn't been cleaned. 

2. When lighting the grill, make sure the lid is open. 

3. Keep the grill at least 10 feet away from the home. 

4. Never leave the grill unattended.

Happy Grilling!

Rochester MN Commercial Cleaning Services

6/25/2020 (Permalink)

SERVPRO of Rochester is here to help you in both residential and commercial needs. We offer water, fire, mold mitigation, final commercial job cleanings, trauma clean up and graffiti removal.

SERVPRO of Rochester has helped various local businesses with smoke damage mitigation services, water damage ranging from a toilet that has overflowed to flooding in a warehouse, areas where there was an injury or death, graffiti removal on all sorts of buildings as well as performing post construction clean-up. Some of these areas include: apartment buildings, assisted living homes, warehouses, stores in the mall as well as stand alone stores, and many others. We may be different that we don't go and publish these businesses, but that is part of our business. We pride ourselves on giving great customer service, IICRC trained technicians, respecting the customer's privacy and serving those who entrust us to work with them. 

There are technicians 24 hours a day, 7 days a week. 507-286-9170.

Rochester Commercial Graffati Removal

6/25/2020 (Permalink)

I am sure we all have been driving and see a huge boulder on the top of a hill or in a field that has been painted and painted over the years. Sometimes the message is in celebration of a graduation, professing love or just something to make people smile as they drive by like a smiley face. Those are fairly harmless.

SERVPRO of Rochester has performed many  graffati removals on commercial buildings during all times of the year. 

SERVPRO has an incredible line of cleaning products that their 2 full time chemists have created. There's an incredible graffati cleaner that we absolutely love. There is a process to graffati removal but well worth the time and money in preserving buildings.

We are here to help! 507-286-9170. 24 hours a day, 7 days a week even holidays. IICRC certified technicians are always ready. 

Southern Minnesota Tornado Season

6/24/2020 (Permalink)

Is tornado season even a thing? Yep! I think in Minnesota it is a season! According to the MN DNR website 3/4 of tornadoes occur during the months of May, June and July.  In June 2010, in one day there was a breakout of 48 tornadoes. INCREDIBLE!

Preparation may help you survive tornado.

There is a difference between tornado watch and warning!

Tornado watch: a tornado is possible! Keep your eyes to the sky!

Tornado warning: a tornado is occurring or will be soon! Go to a safe spot now!

1. Go the lowest room away from windows and doors. 

2. The Storm Prediction Center recommends if you are driving that you should keep your seat belt on and put a blanket, seat cushion or coat over your head. 

Stay safe! 

Dust....An Incredible Force of Nature

6/24/2020 (Permalink)

A Dust Storm.....Really?  Yep! It's incredible the power and force of nature that we experience each and every day.

Two days ago The Washington Post published an article on the Sahara Dust storm which is supposed to make landfall in the next day. It's fascinating to read how different parts of the United States will be affected. This dust cloud is about 4,000 miles long!  The dust plume is expected to hit Texas and Louisana on Thursday. It's predicted that by Saturday this monster dust plume will stretch all the way up into the Midwest, most likely affecting all the United States. 

How will this affect our daily life? 

Well, if you are in the southern US you may experience poor visibility including white out conditions, and if it rains most likely the rain and dust will mix making it look like it's raining brown. Citizens may also experience breathing difficulties. 

In the Midwest, the Post reports that there may be fine dust on cars outside, people experiencing breathing difficulties and suprisingly more intense sunsets. 

Sharing information and being in awe of nature is a beautiful thing!

If you find yourself after mother nature has destroyed your home from fire, water, sewer or experienced a trauma, we are here to help. SERVPRO of Rochester is here ready to serve you in mitigation in your home. We are open 24 hours a day, 7 days a week with technicians always ready to help.

SERVPRO of Rochester Trained and Certified to Industry Standards

6/15/2020 (Permalink)

When you call SERVPRO of Rochester you can have peace knowing that we have the training, certification and experience to confidently mitigate your job. 

Each employee participates in a Hero Training online through SERVPRO corporate.  Then, the employee will attend IICRC certification class in water. IICRC stands for Institute of Inspection Cleaning and Restoration Certification. The class is 20 hours in classroom and then at the end will take an IICRC water test for technicians. 

When you call SERVPRO of Rochester our office manager, owner, secretary and technicians are IICRC certified. 

Marc, the owner is IICRC certified in ASD (Applied Structural Drying) and WRT (Water Damage Restoration Technician). In the next two weeks, he will be taking the FSRT to get Fire and Smoke Damage Restoration Technician Certification!

SERVPRO of Rochester Commercial Fires Tips

6/15/2020 (Permalink)

The USFA, United States Fire Administration, conducted several studies. One study that was conducted over nine years gave them valuable insight into commercial fires. They found 3 main causes for commercial fires:

1. Electrical Equipment and Lighting: includes improperly wired, overloaded outlets, defective equipment, and lighting that overheats or sparks, which all cause fires.

What to do? Make sure all are up to date and up to code specifications. Don't overload outlets. Avoid power cords. 

2. HVAC Equipment: includes heating and air conditioning systems that overloaded, faulty wiring or has electrical issues all have an increased likelihood for fire.

What to do? Make sure the heating and air conditioning equipment is maintained regularly. Check wiring too. 

3. Cooking Equipment: in lunch room eating areas, restaurants, hospitals, and nursing homes. Fires are caused by food being cooked at high temperatures and gas and/or electric equipment. 

What to do? Make sure that the cooking equipment is maintained and that there is a fire extinguisher in each eating area.

Commercial Water Damages

6/12/2020 (Permalink)

Water damages are devastating particulary when you have a commercial building because most likely you have multiple floors and rooms to deal with. 

Commercial water damages need to be dealt with quickly for several reasons. You can actually save items from being unsalvageable because of your quick action. The sooner you can get SERVPRO of Rochester in to extract water, the sooner you stop mold growth and more water damage. Mold growth can start anywhere from 48-72 hours from a water damage. 

We are able to serve you in many areas from moving contents, packing up contents, water extraction, placing commercial drying equipment to the daily monitoring that is necessary. 

We work directly with insurance companies providing all the necessary paperwork, documents including the daily drying reports to the equipment used in each room. 

Call SERVPRO of Rochester for your commercial needs.

SERVPRO of Rochester's Remarkable Employees

6/10/2020 (Permalink)

SERVPRO of Rochester has some very high standards for their employees. The SERVPRO corporation has requirements of their franchises.

One of the requirements for franchise owners is to hire upstanding employees. The corporate SERVPRO has agreements with insurance companies. 

When hiring employees, the franchises need to have a thorough background check.  We, SERVPRO of Rochester, corporate and insurance companies, want to hire people that have clean backgrounds. What does that entail? Upon hire potential employees fill out paperwork for a complete state and federal background search as well as his or her driving record. We only hire people that have "clean" backgrounds. 

When you call SERVPRO of Rochester you can have peace knowing that we have taken the time and care to make sure that good quality people are coming into your home. 

The Aftermath from Storms in Southern Minnesota

6/2/2020 (Permalink)

In Minnesota May and June are times of thunderstorms. We find ourselves in this time now as it rumbles, pours and blows outside and we hunker down in our basements. When it gets quiet outside we go outside to try to see the damage to our property. 

The next morning after a storm is tough. Sometimes we get lucky and only have grass that is laying down or leaves on the ground that have blown off from the strong winds. However, there are times that you step on your grass and get wet shoes or other times you are in the basement and notice water. 

These are tough times. We understand and are here to help you through these discouraging times. We have dealt with many broken sump pumps, overflowing drains, seepage to tramatic events such as unexpected deaths to cleaning up graffiti. 

Do I Really Need to Call SERVPRO of Rochester?

6/2/2020 (Permalink)

Some people have called us after talking to their insurance company. The caller tells us that they have cleaned up the water damage that was in their home and asks us if we really need to come out. 

The answer is YES!

SERVPRO of Rochester is a professional company, fully insuranced and IICRC trained technicians. We have the training and industry equipment to handle small and large jobs. Some think that we can just use regular house fans and dehumidifiers. This is NOT true. There is a science behind mitigating water damages in each part of the job. On each job we are monitoring, taking moisture measurements, documenting, comparing outside temperatures to make sure the balance are condusive to drying conditions. 

We have seen a few jobs where other companies have tried to complete the job, but actually created conditions of making it rain in the home. YIKES! 

SERVPRO of Rochester is here to help you mitigate your water damage. 

SERVPRO of Rochester Taking COVID-19 Precautions

5/29/2020 (Permalink)

These last few months have been unbelievable, many times it was as though what was happening was coming straight from a pandemic film. 

Our lives have been forever changed from this COVID19. 

We at SERVPRO of Rochester are here to help if you find yourself, home of place of business in a situation that you need cleaned from the COVID19. 

It seems as though things are constantly changing from recommendations the CDC, Health Departments, President, Governor and many others that are telling us conflicting statistics and things we should or should not do. 

We are taking precautions at SERVPRO of Rochester with our daily business and employees.  Each day our employees are completing a health questionnaire to ensure that no-one is ill or has symptoms of being ill. We are using wearing Personal Protection Equipment at each job, disposing of it after each job, sanitizing the equipment as well as vehicles and having employees disinfect too. 

We are here to help you whether you find yourself in a COVID19 situation, water or fire damage, or need trauma scene clean up. 

How Can I Tell if I have Water Damage?

5/23/2020 (Permalink)

Some customers have asked us, SERVPRO of Rochester, to come out to their home to make sure after they had some water come up a drain if they cleaned it up and that there's no other damage. 

It is very deceptive if you simply look at the floor, walls or ceiling after you have "cleaned up the water".  

SERVPRO of Rochester comes out to the customer's home to take a visual assessment and to take moisture readings of the affected areas. It is vital to your home that you call us to come out to make sure that you don't have any other materials affected in your home. You cannot believe the number of jobs we have looked at, taken moisture readings of the door jambs, trim, walls, and ceilings besides the carpet and pad that are 100% affected.  

Having materials affected in a water damage and not taking them out will make mold growth. This creates a whole new mess. Many insurance companies will not cover mold after a water damage that wasn't reported and mitigated by an IICRC company, like SERVPRO of Rochester. 

Fire Tips for Rochester Residents

5/18/2020 (Permalink)

FEMA reports that in one single year over 4,000 people die in fires and over 25,000 people are injured from fires. And, annually the insurance industry reports that home damage costs are estimated at $8.6 billion dollars. 

SERVPRO of Rochester is here to help you if you find yourself in this situation. We have helped people when their homes have had minor losses such as smoke and soot damage to complete demolition of their kitchen or several rooms affected from fire.

There are a few simple steps that you can do to help prevent a fire. Some suggestions are:

1. Install a smoke alarm. FEMA estimates having one that is installed and working, it could decrease your chances of dying from a fire in half. 

2. You need to have one smoke alarm in each room of your home. 

3. You need to replace the batteries in your smoke alarm at least once a year. 

4. You need to replace each smoke alarm every 10 years. 

5. Have an escape plan. Talk to your family and make a plan how to get out of your home and where to meet if you would have a fire. 

These steps are very important. SERVPRO of Rochester is here to help you. 

Preparing for Storms in Rochester Area

5/5/2020 (Permalink)

It's that time of year again.  The trees, shrubs and flowers are starting to bud and we see signs of new life all around us. Spring and early summer can also be a time of strong storms.  We at SERVPRO of Rochester want to make sure you are prepared and stay safe.  

Here are a few tips:

*Make sure your gutters are free of debris and clean.

*Look for tree branches that extend over your roof or close to windows. Assess if they would create damage in a wind gust or strong storm.

*Have a battery operated flashlight and NOAA weather radio. 

*Have a family plan ready in preparation of a strong thunderstorm or tornado.  Talk about this plan with your family and practice. 

It's always better to be prepared for whatever weather we have whether it's strong wind gusts, hail, rainstorms, tornadoes or flooding. 

We are here to help 24 hours a day, 7 days a week.  Even holidays. 

Rochester Do You Agree It Feels Like Spring?

3/1/2020 (Permalink)

In Rochester, Minnesota we have been experiencing above normal temperatures during the daytime. Yet this winter, we have received the normal amount of precipitation.  Compared to last year, this year we didn't have amount of record breaking below zero temperatures for the long sustained periods of time.  According to the National Weather Service website, this is a good thing!  The snow melt is slower this year than last year which lessens the flooding chances.  In two weeks, the National Weather Service will update the flooding forecast again. 

SERVPRO of Rochester will continue to monitor the National Weather Services forecast. The National Weather Service is saying that the ground is very saturated, 99% and that if we receive heavy rains then we will have a greatly increased chance of flooding locally. 

Please remember a few safety tips when you find yourself with rain or water coming in your home:

*as quickly as you can, move all the contents to a higher level or garage area

*check your sump pump to make sure it is working

*call SERVPRO of Rochester to help mitigate your loss 

Unusually Warm Winter in Southern MN

2/3/2020 (Permalink)

Have you been loving this warm weather that we are having in SE Minnesota? It's nothing like last year when we were in the below zero temperatures and wind chills for days on end. 

SERVPRO of Rochester has a few tips for times like this when the temperature fluctuates from below freezing to above freezing temperatures. 

1. Clear snow, ice or debris from gutters so water can run freely as it melts. 

2. While you are doing that, check to see that there aren't any obstructions in front of or near the gutters, low windows, or window wells. 

3. Check your roof and roof peaks for ice dams. 

4. Check outside pipes for leaks. 

If you do have water coming in your home, move as many contents as you can to a higher floor in your home. Document as you go.  Call SERVPRO of Rochester at 507-286-9170.  We answer 24 hours a day.

SERVPRO of Rochester Fire Tips

1/12/2020 (Permalink)

Did you know that the most common time for a house fire is 5 P.M. to 8 P.M.? Each year over 900 people die in house fires. That number is staggering. The number one cause of winter house fires is cooking fires, while the second cause is from heating sources. 

We at SERVPRO of Rochester want to help you not be one of these statistics that has a home fire. Here are some helpful tips: 

1. If you have a fireplace or wood stove, keep anything that can burn at least 3 feet away from the area. It's recommended that you don't burn paper, wrapping paper or newspapers.  Most importantly, have your fireplace or stove inspected each year. 

2. If you use a portable heater, make sure it has an automatic shut off. Place the heater at least 3 feet away from curtains, drapes, bedding and clothing. 

Stewartville Be Prepared for Flooding

1/12/2020 (Permalink)

Last winter brought Minnesota record breaking bitter temperatures and abundant snowfall. School age children found themselves cheering more than the allowed 10 days per school year. According to the Minnesota Department of Natural Resources, in Rochester, MN, last year in the month of February we received over 40 inches of snowfall. 

In the spring, residents found themselves dealing with lots of melting snow and then rainfall that seemed like it wouldn't stop.  Again, there was record precipitation. 

SERVPRO of Rochester found ourselves helping homeowners deal with ice dams, flooded basements, broken pipes, and seepage.  

Most home owners insurance policies in Minnesota don't cover flood damage.  If you want flood coverage, you will need to additionally purchase this coverage.  All policies have a 30 day waiting period before coverage takes effect. 

We at SERVPRO of Rochester highly encourage you to purchase flood coverage.  There's nothing worse than finding out after the fact of having your basement flooded that you have no coverage. 

However, we work with individual homeowners whether they have insurance and/or flood insurance. We are here to help you.

Fire Prevention Tips for the Upcoming Holidays

11/24/2019 (Permalink)

We at SERVPRO of Rochester LOVE the holiday times!! For us, this is a time of gratitude for all we have, time for family and moments to remind us how important life truly is!

With that said, we wish you and your family a blessed Thanksgiving and Christmas and offer some tips to keep you safe. These tips come from The National Safety Council website.

Decorating Tips:

1. Use flame less candles. If you must use real flame, keep out of reach of children. 

2. Make sure to extinguish candles before leaving your home or to go to sleep. 

3. If you have an artificial tree, make sure it's labeled "fire resistant". 

4. If you have a live tree, make sure to water it each day. When the holiday is over, dispose of it right away. 

5. Replace lights and light sets that have broken or frayed cords.

6. Read the package directions on how many sets you can plug in to each other. 

Lastly, keep a fire extinguisher accessible in your home in case you do have a fire start. 

We hope you have a wonderful holiday season.

Commercial Jobs in Rochester and Surrounding Towns

11/18/2019 (Permalink)

SERVPRO of Rochester is ready to help at any commercial jobs.  We work with contractors, hotel managers and owners, property managers, property owners and business owners.  

Water can cause extensive damage as well as fire. 

Some types of typical water damages in commercial buildings are below.

1. Broken water softeners-Many times the water damage is found too late after the leak has spread. 

2. Broken pipes-Broken pipes are common and are similar to residential broken pipes.

3. Sewer back-ups-Raw sewage back-ups can cause horrible damage to everything it touches along with the stench.

4. Sprinkler heads-Sprinklers go off and drench everything that is below the area. 

5. Appliances that are left on too long or malfunction can start on fire. 

No matter the loss, SERVPRO of Rochester is here to help you.

Active Military and Veteran's Day

11/11/2019 (Permalink)

SERVPRO of Rochester gives our deepest gratitude to all those brave men and women who have served and currently serve the United States of America. The sacrifice is enormous that these military do each and every day to protect each one of us. 

Currently, The Council of Affairs lists the active military men and women at 2.2 million in the United States compromised of all five branches.  The Five Branches are: Army, Navy, Air Force, Marines and Coast Guard. 

At SERVPRO of Rochester, since we bought the franchise two years ago, we have employed several who have served or currently serve in the United States Armed Forces.  We are proud to employ those who serve our country. 

Please take a few moments to pray for all those who serve and have served our country. 

Why Choose SERVPRO of Rochester

10/28/2019 (Permalink)

I am proud to say there are many reasons to choose SERVPRO of Rochester!

1) Certified employees: Each employee we have has WTR IICRC certification.  This means we abide and follow IICRC standards on each job.

2) Quality: We do quality work.

3) Insurance: We work with insurance companies from beginning to end of each project. Insurance companies have their own pricing software that we use.  Insurance companies want to get the best price for their customers.  

4) Documentation: All work performed is documented each day with photos, moisture meter readings of affected areas. All documentation is provided to customers and insurance companies.

5) Communication: We communicate with customers and adjusters throughout the process in your project.

We strive each and every day to serve and help our customers in their time of need.

Commercial Jobs in Rochester

10/28/2019 (Permalink)

In the last 23 months since we purchased the Rochester franchise, we have had some awesome commercial jobs.  These opportunities have been wonderful to be involved with in the different phases of their projects.

We have cleaned a handful of apartments with nicotine staining on all the surfaces.  Apartments have been moved out of and left in desperate need of deep cleaning.  There have been water damages that we have help mitigate. We have been in commercial buildings completing final construction cleanings in the various parts of the building. Sadly, we have been part of bio hazard clean ups too. 

No matter your need, SERVPRO of Rochester is here to help.  We have the IICRC CERTIFIED technicians, SERVPRO cleaning products that can clean just about anything. 

Rochester Homeowners Call SERVPRO of Rochester

8/13/2019 (Permalink)

No-one expects or wants to find a room or rooms in their home that has water gushing in from a broken pipe, overflowing toilet or washer, leaky roof or a crack in the foundation.  You, as a homeowner, want to call SERVPRO of Rochester to come out to your home and begin water mitigation services.  We are 24 hours a day, 7 days a week.  You want to take care of the water damage right away.

You will want our services to stop water from going further into your insulation, walls, doors, ceilings, furniture, pool tables, clothing, and other affected materials. We will come out to your home and take moisture readings. We document all readings daily. The affected materials are removed and documented. Once the affected materials have been removed commercial drying and dehumidification equipment is placed in the affected areas.  Then approximately every 24 hours, a technician will come to your home and take moisture readings.  When the materials are dried to IICRC standards, equipment is removed. Each day this is documented and you are able to see the progress in our documents we send to the insurance company.

Another reason that you want to have the affcted areas properly and professionally mitigated to help prevent mold growth.  Usually mold is not covered by insurance companies.  Mold can grow within a few days of a water damage. 

SERVPRO of Rochester 4th of July Celebrations Safety Tips

6/30/2019 (Permalink)

With the Fourth of July just a few days away, we at SERVPRO of Rochester want to help you stay safe from injury and fires.

A few safety tips from the U.S. Consumer Product Safety Commission about injury and fires around the Fourth of July celebrations.

*Keep a water hose nearby in case grass or your home catch fire from fireworks.

*After the fireworks have completed burning, spray them off and then put in a bucket of water.

*Keep sparklers and fireworks away from your body and other people.

*Sparklers are pretty and fun, but they burn at almost 2000 degrees, as hot as a blow torch.

*Never touch or look at a "dud" firework. Leave it alone. Spray water on it and dispose.

*Never put used fireworks in a plastic garbage bin or recycling container. It may catch fire even if it feels cool to the touch.

*Do NOT relight a firework that has not fully ignited. 

*Children should always be supervised by an adult. 

Raging Rivers and Water in Rochester

6/29/2019 (Permalink)

The National Weather Service, National Oceanic and Atmospheric Administration, reported that in Rochester, Minnesota on June 27-28 over 5" of rain fell in 6 hours. As a result, the Rochester International Airport was closed for several hours, highways and interstates closed, and homes flooded.  Devastation within hours.  How fast life can change.  We at SERVPRO of Rochester understand that and are here to help you. 

It's important to remember that you should take care of yourself and family first.  Your safety should be the number one priority.  After you get to a safe place or secure a place, then you can make a plan on what needs to be done next.  

If you have water in your basement and the level of water is high to where outlets are located, turn off the electricity.  

If you have water that has sewage in it, don't go in the water as it may be contaminated. 

You will need to call your insurance company and then SERVPRO of Rochester for us to come out and help you.

The Water is Down...Now What?

6/29/2019 (Permalink)

It's a few days after the insane amount of rain Rochester, MN received this week.  The water is starting to recede and go down.  Now what? 

Currently, we have a waiting list of over 100 leads.  Some homeowners have started to do some of the work themselves.  A few have called us saying that they have chosen to remove the carpet and pad and then ask us if there's even a reason for SERVPRO of Rochester to come out to their home. 


Even if homeowners have started to do some work on their home, and think there's nothing else to be done at their home, WRONG!

SERVPRO of Rochester would come out, take moisture readings and then tell the homeowner the plan as far as removal of items affected. We remove all affected materials and document each step in the process. Mold can grow in as little as 72 hours. Disinfecting the area is also important in the mitigation process. Then, we place commercial equipment for the drying process. Every 24 hours we come and monitor the areas and dry using IICRC standards.

Apartment Living in Rochester

6/29/2019 (Permalink)

Many of us have lived in an apartment some time in our life. On the flip side, being an apartment owner is a huge responsibility. There are so many things to consider: insurance, the liability of having people coming and going, keeping up with ordinances, taxes and on and on the list goes. 

SERVPRO of Rochester has had a handful of commercial cleaning jobs lately.  The latest one was one where a tenant moved out after living in an apartment for ten years.  The tenant was a smoker. When we arrived the walls, ceiling, even light fixtures, refrigerator, and bathtub were a dark yellow, brownish color. 

SERVPRO of Rochester had our work cut out for us! We used SERVPRO cleaning products and were able to get the affected materials and areas back to their color. The owners were pleased with our work.  Don't hesitate to call SERVPRO of Rochester. 

Difficult Times in Our Lives...SERVPRO of Rochester is here to help

6/26/2019 (Permalink)

It's always difficult to imagine losing someone that is close to our hearts, but it is a part of life. We at SERVPRO of Rochester understand and have had to deal with a sudden loss of a loved one. If you are faced with a loved one who has died whether it is self harm, accident or illness and need help with the clean up, we are here to help you.

SERVPRO of Rochester has Production Technicians that have been trained to deal with these types of situations and how to properly clean up the affected areas, materials and surfaces.  The technicians will set up the area that was affected with a protective barrier keeping the work area away from the rest of the area. We follow all guidelines and rules for properly disposing of items.  Most of all, we are respectful, compassionate and non-judgmental during this difficult time. 

Quickly Forming Storms of Summer in Rochester

6/24/2019 (Permalink)

Last week in Minnesota we had a beautiful day that by evening had turned into an extremely strong summer storm.  The summer day was super hot and muggy with temperatures in the upper 80s and after a long, cold, brutal, snowy and icy winter that was welcome.  By evening around seven or eight, the wind was up to speeds of sixty miles an hour, blowing trees into homes and uprooting them. In Southeast Minnesota, we received over three inches of rain. 

SERVPRO of Rochester was called to help customers who had sump pump failures and had water coming in basements.  We were glad to help. SERVPRO of Rochester's Crew Chief and Production Technicians went out and extracted water, removed any materials that couldn't be restored and monitored the affected areas and materials each day until dry according to IICRC standards.

Call SERVPRO of Rochester if you experience flooding, sewage backup or sump pump failure.  We also do fire mitigation, death or accident clean up. 

SERVPRO of Rochester and Industry Standards

6/17/2019 (Permalink)

Before becoming a SERVPRO of Rochester franchise owner, I didn't understand the depth of the industry & SERVPRO standards and certifications. Before purchasing the franchise, Marc and I, attended new owner classes at SERVPRO corporate in Gallatin, Tennessee. We lived there in a hotel in Gallatin for three weeks. 

During that time, we learned the history of SERVPRO, and what feels like everything about SERVPRO. We attended on site IICRC WRT class for a good portion of a week and took the exam to obtain certification as IICRC WRT.  We worked at corporate where they have a small home that was flooded by water.  We worked to extract the water and follow the correct process and IICRC guidelines. 

Also, SERVPRO corporate has a fire house that has smoke and soot in it and we had to complete the job from beginning to end as we would in the field.

We attended a mold class where Dr. Mold taught us all about mold! Very interesting! I haven't look at peanut butter or ketsup the same since the class!

SERVPRO has extensive training unlike any other fire & water restoration corporation in the industry!

SERVPRO of Rochester Uses Professional Cleaning Products

6/11/2019 (Permalink)

Recently SERVPRO of Rochester had the opportunity to clean an apartment where the tenant had lived for over three years.  The tenant was a smoker and I had never had gone out on one of these cleanings although our Production Technicians do this often. I was surprised that every surface in this apartment was dark yellow/ brown. We could see the nicotine everywhere on the ceiling, inside and outside the cabinet, bathroom, doors...all over! SERVPRO has AWESOME cleaning products that SERVPRO of Rochester purchases every month to use on jobs. I cleaned the bathroom and the nicotine and stains came off!  It was so gratifying to see at the end of the day how all the areas changed over the day from our hard work and SERVPRO cleaning products.  The client was happy with our work and we look forward to more work from them.

SERVPRO of Rochester Biohazard Cleanup

5/31/2019 (Permalink)

What is a biohazard? A biohazard is defined as a biological or chemical substance that is harmful to humans, animals or the environment. Examples of biohazards are: human tissue, blood, and body fluids. Biohazards have the risk of being infected so the clean-up needs to be completed in a safe manner.  

At SERVPRO of Rochester we handle biohazard clean-ups.  Some of these include: sewage backup, death & suicides, and hoarding. 

No matter if there's a sewage backup, accident, trauma, death or suicide, we wear Personal Protective Equipment to work in the affeted area.  We remove the sewage, tissue or fluids and other contaminants. Then we clean, disinfect and deoderize the area. The removed materials need to be disposed of appropriately, not in garbage cans or recycling bins. 

SERVPRO of Rochester is available 24 hours a day, 7 days a week.  We are here to help you during your toughest days.  

Byron Bonfire Fun!

5/20/2019 (Permalink)

We at SERVPRO of Rochester have a few tips as we move into the summer grilling and bonfire season. 

Bonfire tips:

1. Keep a hose or bucket of water nearby so that if an ember or spark gets outside the firepit that you are able to put it out.

2. NEVER leave a bonfire unattended.

3. Make sure everyone stays at least 3 feet away from the fire. 

4. When you are done with the bonfire, make sure the entire fire is put out.  Use water to spray the area down. 

5. Make sure to walk around the yard before going inside for the night. Check for any sparks or embers. 

Fun times can turn quickly into a catastrophe. We hope you have a fun and safe time having bonfires this summer.  As always, we at SERVPRO of Rochester are here to help you in the event you have a fire or water damage.

Spring Rains in Pine Island and Zumbrota

5/7/2019 (Permalink)

Finally Springtime!

After this long winter in Minnesota, we are hoping that the forecasted rain will bring May flowers! With this rain which nourishes the plants and trees, it also can cause damage to your home when it rains too fast or too much rain. 

Be prepared!

*NEVER drive around barricades that are blocking a flooded road.

*When there is flooding on the road, turn around!  Don't attempt to drive through water on the roadway.

Facts from the National Weather Service about flooding on roadways:

-6" of rushing water on a road can knock down an adult.

-12" of rushing water on a road can pick up and carry a car away

-24" of rushing water on a road can pick up and carry away trucks and SUVs

Be careful out there in the next week as the forecast is saying we may receive 4" of rain.

Flooding in Rochester, MN

3/18/2019 (Permalink)

The flooding in Rochester, MN and surrounding communities over the last few days are the worst in decades.  We, at SERVPRO of Rochester, hope that those affected by the floods find safety during this time.  

In the past week we have experienced a dramatic increase in calls about water issues in homes ranging from ice dams, sump pump failures and seepage. 

One awesome thing about SERVPRO is that even though each franchise is individually and independently owned, during times like this, we help each other out. We are able to enact teams that specialize in storm events.  The team will travel anywhere in the country.  Currently, there are SERVPRO Storm teams in the Twin Cities area and the Rochester area to help us and get to the customers faster.  

Rochester Homes Have Ice Dams

2/25/2019 (Permalink)

Ice Dam Damage to Home The diagram shows an ice dam on a home and the different layers of the affected materials in the home.

We at SERVPRO of Rochester have been receiving many calls from residents who have water coming in their home from an ice dam. 

What is an ice dam?

An ice dam is a ridge of ice that forms usually at the edge of your roof. This ridge prevents melting snow from draining off your roof. Instead, the melting snow backs up behind the ridge and can leak into your home.  Some areas that can be affected are your ceiling, walls, insulation as well as other areas. 

What do you do if you are getting water in your home from an ice dam? 

1. Call a professional roofer. They have the experience and knowledge to help you eliminate the ice dam.  

2. Call SERVPRO of Rochester when you have the ice dams removed.  We will come in, assess the affected areas, communicate the plan, do any demolition if needed, place commercial air movers and dehumidifiers. We monitor jobs daily and keep the customer aware of the progress in their home.  We work with insurance companies too.

Lots of Broken Pipes in Rochester

1/30/2019 (Permalink)

We are getting calls for a lot of burst pipes.  We at SERVPRO of Rochester can help you!  All our employees are IICRC certified trained to industry standards. 

Broken and burst pipes are the most common causes of property damage. According to the Insurance Institute for Business and Home Safety, water damages from broken pipes can easily cost thousands of dollars in damage. Exterior walls, and pipes in unheated spaces like unfinished basements, and garages are most at risk for damage or breaking. 

If you do discover a broken or burst pipe, you should find out what the cause of it was.  More than likely, you will need to call a plumber out to fix the pipe before calling SERVPRO of Rochester.  

We are a 24/7 company that is ready to help out when you need it most.

Homeowners in Rochester: Don't Let Your Christmas Tree Dry Out

12/19/2018 (Permalink)

Christmas Tree This is a beautiful, healthy tree. Please make sure to check the water level daily in the Christmas tree stand.

At SERVPRO of Rochester, MN we want to remind you of a few safety tips as Christmas nears.  

The likelihood of a household fire increases dramatically in December and early January.  The National Fire Protection Association recommends that you follow these steps to decrease your chance of a fire.

*Check the Christmas lights before hanging.  Make sure that the bulbs are not broken and cords are not frayed. 

*Keep the Christmas tree at least 3 feet away from any heat source.

*Make sure to check the tree water each day and water. 

*Before going to bed at night or leaving home, unplug the Christmas lights. 

*Once the Christmas tree is dried or you have removed all the lights and ornaments, recycle at Waste to Energy lot.  They will shred the tree to be used later as landscape mulch. 

If you do have any water, smoke, fire needs during the Christmas season, SERVPRO of Rochester is available 24 hours a day, 7 days a week!  Call 507-286-9170!

Merry Christmas!

Rochester Residents Are You Leaving for Christmas?

12/17/2018 (Permalink)

Are you leaving your home during the Christmas holiday?  There are a few simple things you can do to take care of your home so that you lessen your chances of home damage while you are gone. 

1. Unplug all your electronics. This will help lower your electricity bill and help prevent an electrical fire.

2. Turn off the main water supply line if you are going to be gone for more than a week.  This may help prevent leaks or breaks in the line.

3. Remember to throw away any perishable items so they don't rot. 

4. Stop your mail and paper service.  Contact the USPS and they can hold your mail for you until you return. 

We at SERPVRO of Rochester wish you a Merry Christmas and blessed 2019!  

SERVPRO of Rochester Thanksgiving Fire Safety Tips

11/20/2018 (Permalink)

Thanksgiving is less than 48 hours away.  Soon kitchens will be bustling with food galore, drinks, laughter and gathering of family and friends. We, at SERVPRO of Rochester, want to give you a few tips to keep your kitchen safe this Thanksgiving.

Thanksgiving is the #1 day that fires start in kitchens. 

There are a few simple steps you can do to avoid the likelihood of having a kitchen fire.


1. Clean the oven and stove top from any crumbs or debris. Remove any grease build-up.

2.  Keep all pan & pot handles turned inward. 

3. Stay in the kitchen while food is cooking, particularly on the stove top.

4. Make sure the batteries in smoke alarms are working.

5. If you have a fire in your oven keep the door closed.

Turkey deep fryers

1. If using a turkey deep fryer, use it outdoors.

2. Use the correct oil that the manufacture recommends. 

3. Thaw the turkey completely.

4. Don't overfill the oil. 

5. Keep children away. 

From our family at SERVPRO of Rochester, we wish you and your family a blessed and safe Thanksgiving.

Are You Ready Rochester?

11/1/2018 (Permalink)

The snow and cold temperatures are here in Minnesota!! There are some important things you need to do to be prepared and protect your home. ARE YOU READY?

Here are a few to do items before winter is officially here in Minnesota. 

*Disconnect any hoses connected to your home.

*Have a lawn sprinkler system? Make sure you have a professional company drain and blow out the water with compressed air. 

*Clean the clothing laundry duct. The damper at the exterior of your home should freely open and close. This will help getting lint clogged in your laundry duct.

*Clean the gutters to make sure they are free from leaves or bird nests.

*Replace damaged or worn weatherstripping around doors and windows.

*Replace smoke alarm and CO alarm batteries.


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